Merchandise Associate

ABOUT THE COMPANY

is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

About the Role

is looking for an experienced Merchandise Associate to support a U.S.-based client operating in the promotional products, branded merchandise, and commercial printing space.

This is a specialized operational role—not a general virtual assistant position. We are explicitly seeking candidates with hands-on industry experience who understand the end-to-end lifecycle of print and promo orders: from initial sourcing, quoting, and artwork proofing to vendor management, production tracking, and final delivery.

Key Responsibilities

• Order & Project Management: Track and manage customer orders from request through delivery. Maintain accurate data (SKUs, quantities, specs, artwork, setup fees) within internal systems and proactively address potential delays.
• Product & Supplier Research: Source products based on client specifications, turnaround times, and budgets. Compare vendor pricing, verify stock availability, and identify viable alternatives when items are backordered or out of budget.
• Vendor & Supplier Coordination: Act as the direct liaison with suppliers and decorators. Request RFQs, clarify production requirements, coordinate artwork revisions, and resolve invoice or pricing discrepancies.
• Print & Production Support: Manage production workflows including proof approvals, imprint methods (screen printing, embroidery, laser engraving, etc.), and tracking shipping dates to ensure hard deadlines are met.
• Systems & Administrative Maintenance: Issue purchase orders, generate order documentation, assist with basic accounting recon, and keep digital files organized within ERP systems (Sage, PrintPLANR).

Requirements & Qualifications

• Industry Experience (Mandatory): Direct experience working with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers.
• Systems Knowledge: Hands-on experience with industry ERPs and sourcing databases (Sage or PrintPLANR experience is highly preferred; experience with similar systems like ASI, ESP, or PromoStandards is a major plus).
• Process Mastery: Clear understanding of setup charges, proof approvals, lead times, decoration methods, vector artwork requirements, and freight/shipping logistics.
• Communication: Exceptional written and verbal English skills for seamless interaction with U.S. vendors and cross-functional teams.
• Proactive Problem Solver: Self-driven professional who independently follows up on outstanding vendor items and keeps projects moving forward without micro-management.

Compensation and Benefits:

• Base Salary: Market Competitive (commensurate with experience)
• Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night-shift operations.
• Medical Insurance: Comprehensive health coverage.
• Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.
• Annual Growth: Regular performance-based increments and clear vertical career progression.