Job Description

About Us

™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

We are looking for a technical lead to join our team and drive the development of our AI-driven applications.

Job Summary

We are seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agents to RAG integrations into productivity SaaS to optimized headless services and Data Bases.Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AI SaaS from prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLM response API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities may shift, and be willing to own problems end-to-end.

Primary Job Responsibilities

Lead a diverse, inclusive, high-performing engineering team
Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization
Contribute meaningful amounts of clean, efficient, tested, and scalable code
Ensure projects are on track, your team is utilized effectively, and core engineering needs are continuously addressed
Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)
Collaborating with data, ML, and DevOps engineers
Build and optimize RAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI
Develop and integrate agentic workflows using LangGraph and LangChain for multi-step reasoning and tool use
Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation
Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication
Collaborating with UX/UI designers in Figma
Ensuring the security and performance of the application’s server-side logic
Troubleshooting and debugging issues to optimize the application's functionality
Developing APIs for seamless front-end–back-end communication
Keeping up-to-date with industry trends and emerging technologies
Monitoring application performance and usage
Keeping up-to-date with industry trends and emerging technologies
Monitoring application performance and usage

Experience:

Minimum of 5 years of experience in software development, with a focus on JavaScript frameworks and web applications
Proven expertise in scalable web application with modern frameworks
Used to work in an Agile environment

Skills/Abilities/Knowledge

Strong programming skills in Python
Proficiency in one or more back-end frameworks: Fast API
Proficient in Vue.JS (preferred) or React
Experience with Git and its CI/CD tools
A continuous learning mindset to stay up-to-date with evolving web and cloud technologies
Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)
Understanding of server-side architecture and RESTful APIs
Troubleshooting and debugging skills
Familiarity with cloud computing platforms (e.g., AWS and Azure)
Familiarity with security best practices
Familiarity with Machine Learning model training and inference, especially LLMs
Familiarity with agentic workflows and automation
Familiarity with Machine Learning model training and inference, especially LLMs

Leadership

Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools
Willing to own important problems end-to-end, but also have good delegation skills and are willing to pick up whatever knowledge you're missing to get the job done.
Excited to do hands-on technical work but equally excited to lead technical teams to peak performance
Can create a diverse, equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education

Bachelor's degree or more in Computer science or related field.

Languages

Excellent conversational and written knowledge in English (C1 level minimum).
French and Spanish language skills are a bonus.

Tools and Applications

Backend framework: Fast API
Automation framework: N8N, Pydantic or LangGraph
Version control and CI/CD: Gitlab
IDE: Cursor

Our offer

Impactful work. Opportunity to work on cutting-edge AI-driven products that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

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