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At , we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Provide high-quality customer support for banking and card-related inquiries
Handle incoming calls and written requests from customers in English
Resolve customer issues during the first contact whenever possible
Support transaction authorization processes and handle card-related (sensitive) data
Assist customers with account-related topics, payments, and billing issues
Escalate more complex cases to dedicated teams when required
Maintain accurate documentation in internal systems
Work within defined procedures and ensure compliance with financial regulations
Build positive and professional relationships with customers
Very good command of English (C1) both written and spoken
Secondary education (high school diploma) – students and graduates welcome
Customer-oriented mindset and willingness to learn
Good communication and interpersonal skills
Basic computer skills (MS Office, ability to navigate systems)
Ability to work with procedures and deadlines
First experience in customer service, call center or banking
Interest in financial products and customer support
Stable employment in a recognizable international company
Clear career paths and internal development opportunities
Up to +15% bonus for non-standard working hours
This role operates in a 24/7 shift environment, requiring full flexibility.
Work may include:This role is designated as home-based remote.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Basic term and optional term life insurance
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł61 030,00 - zł71 800,00
will consider qualified applicants with arrest or conviction records for employment. conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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