Lloyds Technical Operations Manager

Role: Lloyds Technical Operations Manager

Reports to: Head of Technical Accounting

is a global capital risk solutions intermediary, partnering with clients to structure and place innovative solutions. We specialize in bespoke risk transfer strategies, leveraging deep expertise across geographies and disciplines, including Structured Reinsurance, MGA, ILS, Legacy, Parametric, and Captives. Our trusted, boutique approach combines agility, transparency, and creative thinking to deliver optimal outcomes for our clients.

About the Role:

is seeking a Lloyds Technical Operations Manager to bring deep practicalexpertisein the processing, controls, and market practicesrequiredforLloydsbusiness. The role will be the internal authority on howLloydsbusiness should be set up, processed,monitored, and reconciled, while improving the experience for clients, markets, and internal deal teams.

Role purpose:

Own the operational integrity of Lloyds business across the placement and servicing lifecycle. Ensure that data, documentation, identifiers, processing steps, and financial flows are complete,accurate, and aligned withLloydsmarket requirements.

Key responsibilities:

• Serve as Augment's subject-matter expert forLloydsmarket processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls.
• Review newLloydsplacements for operational readiness,identifyingmissing data, incomplete documentation, process dependencies, and execution risks before they create downstream issues.
• Coordinate theaccuratesetup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux.
• Work closely withbroking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions quickly.
• Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks; drive issuesthrough toresolution.
• Create clear process standards, checklists, controls, and training soLloydsexpertiseis embedded in the organization rather than held by one individual.
• Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes.
• Help design scalable workflows and data requirements that can be supported by automation without weakening market or regulatory discipline.

Required experience and capabilities:

• 7+ years of hands-onLloydsmarket operations experience in a Lloyds broker, managing agent,coverholder, insurer, or specialist service provider.
• Demonstrable knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices.
• Strong command of operational controls, documentation requirements, and the practical relationships between broker, carrier, managing agent, and market processes.
• Ability to investigate exceptions, distinguish root cause fromsymptom, and lead resolution across internal and external stakeholders.
• Clear written communication and a pragmatic, service-oriented approach.

Preferred experience:

• Experience spanning both broker and market-side operations.
• Experience with delegated authority, binders, specialty reinsurance, or complex international programs.
• Exposure to process automation, workflow design, data quality, or system implementation.

What success looks like:

• Lloydsbusiness is operationally ready at placement and processed consistently thereafter.
• Exceptions are visible early, owned decisively, and resolved with fewer client or market escalations.
• The business has durable Lloyds operating standards and less key-person dependency.

Why Join Us:

We offer competitive compensation packages, including base salary, performance-related bonuses, and equity participation.

We will provide you with the opportunity to be inventive andinnovative,we love challenging industry norms.

You will work in a multi-disciplinary environment, collaborating closely with talented individuals within a flat structure.

You will be trusted and encouraged to take ownership and accountability.

We adopta workfrom anywhere approach. Our colleagues and clients are globallydistributedwhich means flexibility is key to delivering great client outcomes, andthat’swhat matters to us.

We believe in rewarding success, and we want everyone toshare inthe value we create – therefore, all our employees are offered equity.

We look after our people and their loved ones. Our employee benefits are designed with that in mind.

is an equalopportunityemployer.We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look after our people and their loved ones. Our employee benefits are designed with that in mind.

Ready to make a difference?

As a fast-growing company, our cultureis centered around innovation, collaboration, and ownership. This is an opportunity to take the initiative, bring ideas that will matter and be heard, and be involved in making impactful decisions, all while contributing meaningful work to the company’s success, which is of coursehighly recognizedand rewarded.

We ensure to build transparency into our culture to foster trust and high engagement. Open communication, shared ideas, clear decision reasoning, along with a strong and constructive feedback culture ensures our employees feel empowered and informed.

Within this dynamic environment, you will be wholeheartedly supported by your skilled and talented colleagues. We are seeking like-minded individuals aligned with this culture, to not only shape and grow the role, but be a huge part of our exciting journey ahead. If you feel well aligned to all the above, making this a great match for you, go ahead and apply now!