Intake Specialist (ABA Therapy)

Job Opening: Intake Specialist (ABA Therapy)

Location: South Africa (Remote – US Hours)

Type: Full-Time, Work from Home

Hours: Monday to Friday: 9am- 5pm (US Hours)

Responsibilities:

• Respond to intake inquiries via phone, email, and web forms promptly and professionally
• Guide families of autistic children through the intake and onboarding process with empathy and clarity
• Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
• Schedule assessments and initial consultations
• Maintain accurate records using our practice management software
• Collaborate with the clinical, billing, and administrative teams
• Follow up with families to ensure timely completion of all intake steps

Essential Qualifications:

• Excellent communication and interpersonal skills
• Excellent administrative management
• Detail-oriented with strong organizational abilities
• Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, EHRs)
• Ability to work independently in a remote environment
• Compassionate, patient, and culturally sensitive

RequirementsDesired Experience:

• Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
• Previous experience in a healthcare, therapy, or ABA setting preferred
• Experience with insurance verification or working with funding bodies
• Fluent or neutral English accent
• Reliable internet and backup power

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

Fraud Disclaimer: will never request payment during recruitment or require in-person office visits. All official communication will come from a email address. Please verify any suspicious messages with our team directly.