Asset Registration Technician (ART), Field Services

Overview

Are you someone who has customer service skills and can multitask? Are you a well-spoken individual with polished written communication skills? Are you able to interact with multiple levels of personnel including mortgage bankers, local municipalities and vendors? , one of the top providers in the mortgage services industry, seeks someone with your skills and talents. Now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFEIn this role, you will…

• Be responsible for completing client and vendor work for registration, renewals, code violations and de-registrations
• Maintain a daily portfolio as well as update production logs, database and client systems
• Determine and handle property registration
• Support daily interaction with clients
• Maintain close relationships to ensure the success of the business
• Respond to client emails in a timely and consistent manner

WHO YOU AREYou possess …· Multitasking skills

• Polished Customer Service skills
• Polished written communication skills
• The ability to interact with your team as a contributing member

. The ability to interact professionally with clients

Responsibilities

• Gather tasks from daily portfolio and filter against registration database
• Determine registration by reviewing loan history and client system of record
• Determine which municipality property is located, property eligibility for registration, and if property requires single posting
• Complete property registration form and compile additional documents required to register

· Request checks from Accounting

• Create work orders for billing and signage
• File registration packet in client folder and coordinate signature of registration forms
• Maintain production log on master workbook format
• Update all notes, fields and files for reporting in database
• Review client loan history and update client system of record
• Add all applicable notes and dates for registration in client system of record
• Respond to all client emails within two (2) hours
• Monitor client renewals and review file for re-registration
• Complete re-registration per client and municipality guidelines
• Review loan history, FieldScape, and client system of record for code violations
• Combine background for client and email client with copy of code violation
• Review loan history, client system of record, and registration database for de-registrations
• Collect necessary documentation for municipality
• Submit deregistration packet to municipality and provide copy to client
• Perform all other duties as assigned

Qualifications

. High School diploma or equivalent required

• Previous office and computer experience required, specifically Microsoft systems
• Excellent communication skills required
• Strong PC, typing and internet navigation skills required
• Strong verbal and written communication required
• Strong analytical, organizational and multitasking skills required
• Basic knowledge of mortgage terms preferred
• Knowledge of property management, construction, and property insurance preferred
• Mortgage servicing and default servicing knowledge and/or experience preferred
• Basic understanding of local laws and ordnances regarding property condition a plus
• Completion of client registration, guidelines and business rules, user review guide, classroom training, system training, and side by side training required