Account Manager

About the company:

is a global agency focused on ecommerce conversion rate optimization. We pair strategy with best-in-class design and development to create leading digital experiences. We work with top-tier brands and software partners. The team is made of humble experts, each with a strong desire to continually learn and grow.

Take ownership of your career with a position at . We’re changing the industry and setting new standards for what success looks like. Our team has the freedom to bring new ideas to the table. We take care of our people, encourage and promote growth, reward excellence, and celebrate results. We are built on different perspectives to inspire innovation.

We're looking for a highly organized and proactive Account Manager to support our Conversion Rate Optimization team in delivering exceptional results for leading eCommerce brands.

This role sits at the intersection of project coordination, client communication, experimentation, and optimization. You'll work closely with Senior CRO Consultants, designers, developers, and clients to help keep optimization programs running smoothly and efficiently.

This is an ideal opportunity for someone who enjoys eCommerce, experimentation, project coordination, and client communication, and wants to build a long-term career in CRO and digital strategy.

RESPONSIBILITIESSupport CRO Programs

• Assist Senior CRO Consultants in managing client optimization programs
• Coordinate experiment launches with design and development teams
• Assist with experiment setup and QA
• Help document optimization opportunities and recommendations
• Support website enhancement and optimization initiatives

Client Communication

• Participate in client Slack channels and meetings
• Coordinate follow-ups, action items, and project updates
• Ensure client requests are documented and assigned appropriately
• Maintain clear communication between clients and internal teams

Research & Analysis

• Conduct competitor and industry research
• Gather insights from analytics and user behavior tools
• Support the creation of client presentations, recommendations, and test result summaries

Process & Organization

• Coordinate cross-functional tasks between CRO, Design, and Development teams
• Help keep projects on track and moving forward

What Success Looks LikeAfter 6–12 months, you will:

• Successfully support multiple client accounts simultaneously
• Become a trusted point of contact for clients and internal teams
• Help improve the efficiency and execution of client optimization programs
• Contribute meaningful optimization insights and recommendations
• Play a key role in helping experiments and initiatives move from idea to launch

Requirements

• Excellent written and verbal English communication skills
• Strong organizational and project management abilities
• High attention to detail
• Ability to manage multiple priorities simultaneously
• Strong problem-solving mindset
• Ability to work independently and take ownership of tasks
• Experience with Shopify
• Experience with GA4 or similar analytics platforms
• Experience with A/B testing or experimentation programs

Nice to Have

• Experience working in an agency environment

Who Will Thrive in This Role

This role is a great fit for someone who:

• Loves keeping projects organized and moving forward
• Enjoys working directly with clients
• Is curious about customer behavior and online shopping experiences
• Wants to learn how high-performing Ecommerce brands grow through experimentation
• Enjoys collaborating across design, development, and strategy teams