Solutions Engineer

Solutions Engineer (Healthcare IT)

Work Location: Remote (U.S.)
Employment Type: Full-Time
FLSA Status: Exempt
Department: Sales
Travel: Occasional travel may be required

About
is a leading provider of healthcare IT and business solutions that helps physician practices, senior care organizations, specialty providers, and healthcare groups operate more efficiently and deliver exceptional patient care.
We partner with healthcare organizations across the country to deliver managed IT services, cybersecurity solutions, cloud technologies, EHR and practice management expertise, revenue cycle solutions, and strategic consulting services. Our team is dedicated to helping healthcare organizations solve complex technology challenges, improve operational performance, and achieve their strategic goals through innovative technology solutions.
At , you'll join a collaborative, mission-driven organization where your expertise makes a direct impact on the success of healthcare providers and the patients they serve.

Position Summary
is seeking a customer-focused Solutions Engineer to help healthcare organizations identify, scope, and implement technology solutions that drive business and clinical outcomes. In this role, you will partner closely with clients, Account Managers, engineers, and operational teams to understand customer needs, translate requirements into actionable solutions, and develop Statements of Work (SOWs) that support successful project delivery. This position is ideal for a technically savvy professional who enjoys collaborating with clients, solving business challenges, and serving as a trusted advisor throughout the solution development process.

Key Responsibilities

• Lead client discovery sessions to understand business objectives, workflows, technical environments, requirements, constraints, and desired outcomes
• Gather and document business and technical requirements, assumptions, dependencies, risks, and success criteria
• Translate client needs into practical, value-driven healthcare technology solutions
• Develop Statements of Work (SOWs), project scope documents, deliverables, timelines, and implementation plans
• Partner with Account Managers to identify opportunities, support customer conversations, and advance projects through the sales and delivery lifecycle
• Collaborate with engineering, cybersecurity, project management, support, procurement, and operations teams to validate solution feasibility and implementation strategies
• Communicate solution value and business impact to both technical and executive stakeholders
• Coordinate project readiness and provide thorough handoffs to implementation teams
• Support change requests, scope clarification, issue resolution, and customer communication as needed
• Maintain accurate documentation, project updates, and customer records throughout the engagement lifecycle
• Contribute to process improvements, documentation standards, and reusable solution development resources
• Stay current on healthcare IT, cybersecurity, cloud technologies, infrastructure, networking, interoperability, and managed services best practices

Required Qualifications

• Experience in Solutions Engineering, Sales Engineering, Technical Consulting, Managed Services, Implementation Services, Project Coordination, or a similar customer-facing technical role
• Proven ability to lead discovery conversations, gather requirements, define project scope, and translate business needs into technical solutions
• Experience developing Statements of Work (SOWs), proposals, implementation plans, estimates, or related project documentation
• Working knowledge of IT infrastructure, networking, cybersecurity, cloud services, hardware, software, and managed services
• Strong written and verbal communication skills with the ability to engage executive-level and technical stakeholders
• Excellent organizational, problem-solving, and analytical skills
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Demonstrated ability to collaborate effectively across cross-functional teams
• Strong sense of ownership, urgency, accountability, and follow-through
• Ability to work independently in a fast-paced remote environment

Preferred Qualifications

• Healthcare IT experience supporting provider organizations, healthcare systems, or healthcare-focused service providers
• Experience working in a Managed Services Provider (MSP) environment
• Familiarity with EHR and Practice Management platforms
• Knowledge of healthcare interoperability standards such as HL7 and FHIR
• Experience with healthcare integrations, interface engines, or data exchange solutions
• Understanding of HIPAA, healthcare security requirements, HITRUST, NIST, or related compliance frameworks
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience
• Broad exposure to infrastructure, cloud, cybersecurity, networking, and managed services technologies

What Success Looks Like
Successful Solutions Engineers build strong relationships with clients and internal teams, develop clear and accurate Statements of Work, move opportunities efficiently through the solution process, and serve as trusted advisors throughout the customer journey. They combine technical understanding with business acumen, communicate effectively across all stakeholder levels, and help accelerate successful project delivery while enhancing the client experience.

Why Join

• Remote work environment
• Unlimited Flexible Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Employee Assistance Program
• Professional Development Opportunities
• Career Growth Opportunities
• Collaborative and supportive team culture
• Opportunity to help healthcare organizations improve outcomes through technology
• Exposure to a broad range of healthcare IT, cybersecurity, cloud, and managed services solutions

Equal Opportunity Statement
is an Equal Opportunity Employer committed to fostering an inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees are valued and respected. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.Our Commitment to Diversity & Inclusion

is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.

Accommodation Notice

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Employment at Will

Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with is "at-will."