Revenue Operations Manager

What We Do and Why It Matters

• No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It’s 's vision to make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability, and enabling the pursuit of justice.
• simplifies compliance and litigation by automatically archiving websites, social media, mobile text messages, and enterprise collaboration platforms (Microsoft Teams) for every stage of the information governance lifecycle. We enable organizations to create and share defensible records of their data, quickly and easily in our dashboard, in real-time—every like, share, edit, and deletion.

What You’ll Do as the Revenue Operations Manager:

• Sales Enablement & Support
  • Develop and implement strategies, tools, and projects that align with organizational objectives, driving operational excellence and efficiency to enable sales and revenue growth.
  • Create and deliver onboarding and training programs to ensure proficiency with tools, workflows, and best practices for the required team members.
  • Manage the revenue operations playbook, ensuring processes and tools support organizational goals and enable team success.
  • Manage the tech stack, including vendor selection and management, setup, user access, and data integrity, to support accurate reporting and insights.
  • Create and maintain a comprehensive view of customer data to enhance operational alignment and inform strategic decision-making.
  • Gather and analyze market intelligence on deal wins and losses to refine sales strategies and maintain a competitive edge.
  • Design and execute strategies that address customer challenges and drive revenue growth, leveraging insights from market trends, product updates, and customer feedback.
  • Collaborate across departments to align go-to-market strategies, optimize processes, and ensure tools and resources effectively support customer acquisition and retention.
  • Contribute to market expansion by partnering with leadership to strategize and implement plans for growth in key regions.
  • Represent the company at conferences and events to expand market reach, build relationships, and enhance brand visibility.
  • Share strategic insights with Revenue Operations leadership to align messaging, pricing, and market needs, supporting organizational goals and revenue targets.
• Revenue Growth & Pipeline Development
  • Enable teams to achieve revenue targets by creating and managing workflows, assigning territories and leads, generating call lists, and supporting cross-functional operations to drive efficiency and alignment.
  • Collaborate on validating deals, managing commission submissions, and streamlining processes critical to revenue generation.
  • Support revenue growth by coordinating event logistics, operational workflows, and annual customer renewal processes, ensuring alignment with organizational priorities.
  • Prepare, analyze, and share comprehensive reports on key metrics such as quotas, pipelines, churn, retention, and performance to inform strategy, decision-making, and accountability.
• Leadership & Team Empowerment
  • Foster a values-driven, safe, respectful, diverse, equitable, and inclusive environment that aligns with company goals and promotes collaboration and shared success.
  • Own your team’s success throughout the employment lifecycle, accountable for performance, growth, and retention, collaborating with HR and leveraging coaching and analytics to drive performance to drive continuous improvement.
  • Partner with Finance to create and manage budgets, ensuring efficient allocation of resources and alignment with organizational priorities, and to select and process vendors as needed.
  • Ensure awareness of and compliance with organizational policies, legal requirements, and information security standards by working closely with Finance, Information Security, Legal, and HR to align team practices with company frameworks.
  • Collaborate with other leaders and external parties as needed to define and achieve organizational goals, share documentation and knowledge, negotiate resources, advocate for your team or department, drive key projects, and provide regular updates on progress and outcomes.
  • Identify, evaluate, and continuously improve workflows, tools, policies, and processes to enhance operational efficiency, scalability, and team effectiveness, leveraging AI and automation to reduce manual effort and support organizational alignment and sustainable growth.
  • Stay informed on industry trends, market conditions, regulatory changes, and best practices, adapting strategies to ensure compliance, organizational stability, and a competitive edge.
  • Travel as needed to represent the organization, support team initiatives, and maintain alignment across departments.

What We’re Looking For:

• Alignment with Values: Commitment to fostering a values-driven workplace that is safe, respectful, diverse, equitable, and inclusive, while serving as a role model for your team.
• Revenue Operations Expertise: 3–5+ years of experience in Revenue Operations, Sales Operations, or a related role, supporting fast-paced sales or revenue-generating teams.
• Strategic Enablement: Proven ability to design and implement strategies, workflows, and processes that align with organizational objectives and improve team efficiency.
• Technical Proficiency: Super-user capabilities with tools like HubSpot CRM, Pandadoc, Slack, Google Suite, Microsoft Excel, and other key platforms, with experience managing vendor relationships, troubleshooting, and ensuring data integrity.
• Exceptional Organization Skills: Organization is your superpower, enabling you to juggle multiple priorities while maintaining focus on details and deadlines.
• Data Analysis Expertise: Obsessed with details and data collection, you have a proven track record of creating reports or dashboards to generate actionable insights for SaaS businesses, with experience using BI tools such as Tableau, Power BI, or similar platforms.
• Data-Driven Decision Making: Demonstrated ability to collect, analyze, and report on performance metrics, creating actionable insights to drive transparency, accountability, and strategic decision-making.
• Process Improvement: Track record of identifying and implementing opportunities to enhance workflows, tools, and processes through automation and innovation.
• Operational Support Skills: Skilled at managing cross-functional operations, including assigning territories and leads, generating call lists, validating deals, and supporting event logistics.
• Training and Development: Strong ability to create and deliver onboarding and ongoing training sessions, ensuring team proficiency with tools and workflows.
• Collaboration and Stakeholder Management: Excellent interpersonal and communication skills, with the ability to partner effectively across Sales, Marketing, Finance, and Customer Success teams to align goals and priorities.
• Adaptability and Initiative: Comfortable navigating complex environments, adapting to shifting priorities, and driving continuous improvement.
• Leadership Potential: Experience managing teams, including recruiting, retaining, and developing top talent, while fostering accountability and a collaborative team culture.
• Education and Credentials: A degree in business, operations, or a related field is welcome but not required.

What offers:

• Values-led culture: Guided by our six core values, we’ve been named Canada’s Most Admired Culture 2023 and 2024, one of BC’s Top Employers 2024 and as one of Canada’s Top Small & Medium Employers for 2024.
• Competitive Compensation: $100,000–$115,000 CAD. Total compensation depends on experience, skills, and location and includes non-cash rewards.
  • Extended Health Benefits
  • $600 Annual Lifestyle Spending Account
  • 9 mental health/sick days
  • Volunteer Paid Time Off
  • Group RRSP/TFSA
  • Retirement Savings Match
  • Paid Time Off
  • Monthly Work from Home Stipend
  • Employee Stock Option Plan
  • $1,000 Annual Learning Budget
  • Remote first environment
  • "Work from (Almost) Anywhere" policy

How We Hire (and How We Use AI):

We use AI tools to support our recruitment process, including helping us organize and prioritize applications based on the application’s alignment with the role’s requirements. That said, every decision to move an application forward or not is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you, not your AI tools.