Remote - Quality Assurance & Process Analyst

About (wbl)

At (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing difficulties with traditional financing.

• This position is a Contract/Consultant role with working hours typically from 9:00 am-6:00 pm Eastern Standard Time, Monday through Friday. Applicants should have an excellent command of the English language, both spoken and written.
  
  We request that you submit your CV in English.

Role Overview

• The Quality Assurance & Process Analyst plays a key role in enhancing our operations by connecting the dots between quality assurance, business requirement analysis, and operational excellence. In this position, you'll be responsible for not only ensuring the quality of our software and business processes but also for spotting opportunities for improvements through smart automation and thoughtful process redesign. You’ll act as a quality champion right from the start of the development lifecycle, translating business needs into clear, testable requirements. Plus, you’ll collaborate across teams to help eliminate inefficiencies and bring undocumented processes into the light.

Role Purpose

• In this role, you'll play a key part in enhancing our organization's quality, compliance, and efficiency by merging thorough quality assurance practices with insightful process analysis and requirements engineering. You'll focus on achieving both tactical quality goals, such as defect prevention and validation, as well as strategic operational enhancements, like process formalization, automation, and ongoing improvement.

Job Duties and Responsibilities

• Analyze and document business requirements and workflows
• Perform software testing and quality assurance activities
• Create and maintain test cases, test documentation, and process guides
• Support automated testing tools and frameworks
• Ensure requirements traceability and accuracy
• Identify process inefficiencies and recommend improvements
• Track and improve quality, testing, and process metrics
• Collaborate with QA analysts, developers, business owners, and stakeholders
• Support Agile or iterative development processes
• Communicate technical and process concepts to technical and non-technical teams
• Manage changing priorities and support cross-functional initiatives
• Contribute to process optimization and operational efficiency improvements.

Performance Metrics & Success Measures

• Quality Metrics: We're looking at the defect detection rate, defect escape rate, test case coverage, and mean time to resolution to gauge quality.
• Requirements Accuracy: Key indicators include traceability completion, timely sign-off of requirements, and a lower frequency of change requests.
• Process Improvement Impact: We'll assess the improvements in KPIs after implementation, how well the changes are adopted, cost savings achieved, and reductions in process cycle times.
• Stakeholder Satisfaction: Feedback is vital! We'll collect insights from business owners, project teams, and development partners regarding the clarity of requirements and the quality of testing.
• Efficiency Metrics: We're interested in the time taken to complete test cycles, the turnaround for requirements documentation, and the duration of process analysis cycles.
• Documentation Quality: This includes the completeness, accuracy, and usability of test documentation, requirement specifications, and process guides.

Requirements

• Education: A Bachelor's degree in Business Administration, Computer Science, Engineering, Information Technology, or a related field is required, or you should have equivalent professional experience.
• Experience: We’re looking for someone with a minimum of 3–5 years of experience in quality assurance, testing, business analysis, or process improvement.
• Industry Background:
  • You should have demonstrated experience in at least two of the following areas: software testing and QA, requirements analysis, business process analysis, or process improvement initiatives.
  • Experience with working in cross-functional team environments that involve multiple stakeholders is important.
  • Familiarity with Agile or iterative development environments will be beneficial.

Technical Skills Required

• Analyzing and documenting business requirements, along with utilizing automated testing tools and frameworks.

Soft Skills Required

• Outstanding English communication skills, both written and verbal; adept at simplifying technical and process concepts for audiences with varying levels of expertise.
• Exceptional team player with strong collaborative skills; thrives in cross-functional environments and excels at unifying diverse stakeholders towards common goals.
• Meticulous attention to detail and a steadfast commitment to accuracy, thoroughness, and consistency in documentation and analysis.
• Proven ability to juggle competing priorities, adapt swiftly to evolving requirements, and maintain composure under pressure.
• A genuine curiosity about the inner workings of systems and processes; proactive in uncovering root causes and seizing opportunities for improvement.

Benefits

• Compensation in USD
• Enjoy Paid Time Off (PTO) after just 6 months of service
• This is a full-time opportunity
• Enjoy the freedom of a completely remote work environment!