Project Manager

is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Sounds interesting? Let’s talk.Job Purpose

is looking for an experienced, client service minded, and proactive Project Manager to join the team. Project Managers support our top tier clients and are the key to deployments; coordinating with the client and multiple internal departments to ensure all aspects of the project are sequenced appropriately and delivered on time and to spec. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for organization, collaboration, and project success.

Key Responsibilities

• Manage strategic and complex client-facing and internal projects
• Collaborate expertly with Account Manager and all stakeholders to manage and execute projects
• Uphold Leap and project processes and standards - ensure proper kickoff protocols are followed and workflows are maintained
• Be an expert in our shared Project Management tool and a champion of our shared tools and processes
• Assist in maintaining the company-wide Lessons Learned log
• Be actively involved in team reporting efforts; contribute to monthly reporting
• Assist PMO team members, serve as a resource and guide for project and process advancement
• Identify internal and external stakeholders; manage stakeholder engagement
• Develop and execute Communication plan
• Facilitate cross-product and cross-functional communication
• Expertly develop Project Plans; maintain master schedule of deliverables, help teams sequence activities and maintain all shared Project documents
• Support teams to monitor and control scope; document Change Requests
• Follow appropriate escalation procedures and remove project roadblocks
• Maintain risk register
• Follow all project closure procedures and conduct internal lessons learned
• Autonomously document and share creative solutions and suggest operational and product improvements
• Travel to events as needed

Job Qualifications

• Bachelor’s degree
• 2+ years Client-facing Project Management experience
• 3+ years experience in the live events and/or SaaS industry
• 2+ years project management software experience
• 2+ years Salesforce experience preferred
• Exceptional written and verbal communication skills
• Willingness to travel
• Capacity to own and execute multiple large-scale programs simultaneously
• Must be fluent in English. French and/or Spanish language skills a plus

BENEFITS: We offer

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program

OFFICE INFORMATION:

is a remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

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