Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Qualifications Benefits