Director, Strategic Accounts

Your Future Evolves Here

Job Description

Put your passion where it meets purpose! attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Director, Strategic Accounts to join our Customer Team.

This role is unique as this individual will be working directly with one of ’s largest client serving as a consultative partner and helping to identify opportunities for same store growth within health plan specialty management and . This Strategic Account Director will implement relationship best practices, understand and deliver upon strategic growth opportunities and drive value, while effectively communicating and increasing satisfaction at all levels of the partner organization.

What You’ll Be Doing:

• Supporting an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives, including risks management and developing opportunities associated with current client

• Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships

• Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s, both internal and external

• Possess working knowledge of products and services and can articulate value proposition for all at a high level

• Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders
• Manage internal deal solutioning and strategy and maintain internal pipeline systems including Salesforce
• Develop and socialize pricing recommendations with internal stakeholders, and present pricing recommendations within internal forums for sign-off
• Support the contracting process for any new business and annual reconciliation process

• Lead regular Partnership review meetings for client, including strategic account planning, relationship mapping, competitive market analysis and issue management

• Advocate for partner culture, serve as an ambassador within and the go-to expert on client priorities and how to get things done within the health plan organization

• Aggressively manage all aspects of the contracts as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

Preferred Experience We Look For;

• Bachelors’ Degree or equivalent work experience

• 5 or more years in client or account management leadership roles

• 5+ years broad-based Health Plan experience 

• Ability to find creative solutions in an ever-changing and growing environment 

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level

• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity

• Travel: 40% w/in the US and US Territories

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.If you need reasonable accommodation to access the information provided on this website, please contact for further assistance.

The expected base salary/wage range for this position is $125,000-130,000. As part of our total compensation package, is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.